1win Pakistan Privacy Policy

1. Information We Collect

We collect only the essential data required to provide you with a safe, functional, and personalized gaming experience:

• Registration Data: Your phone number, email address, account currency, password. For full profile activation, we may additionally ask for your full name and date of birth to ensure you are of legal age.
• Transaction and Financial Logs: Information related to your deposit and withdrawal history. Records of transactions, bank transfers, and accepted cryptocurrencies. We do not store your full card details or wallet private keys on our servers.
• Technical and Log Information: IP address, device type, operating system data, and browser version. 
• Verification Data (KYC): Copy of your ID/passport, utility bills (not older than 3 months), or bank statements when a security review is triggered.

2. How We Use Your Personal Data

Your data allows us to keep our services running smoothly and safely. We use it to:

• Create, operate, and maintain your personal account.
• Process your deposits instantly and handle withdrawal requests through selected payment methods within the regular timeframe.
• Comply with anti-money laundering (AML) laws and verify your identity during standard checkups.
• Deliver automated cashbacks, handle loyalty points exchanges, and credit rewards properly to your balance.
• Detects and prevents fraud, multi-accounting, and the use of prohibited automated systems or bots.

3. Data Protection and Platform Security Model

We apply strict SSL encryption protocols to shield your financial transactions and personal details from unauthorized access.

Important Security Notice: Our platform relies entirely on password protection and contact info verification to secure your account. We do not use two-factor authentication (2FA), Face ID, or fingerprint biometrics on our servers. Maintaining the strength and confidentiality of your login credentials is your sole responsibility. If you detect any suspicious activity, terminate all other active sessions via your profile settings immediately.

For cryptocurrency accounts, we maximize your privacy. No deep identity verification (KYC) is required by default for crypto transactions unless unusual or suspicious activity violates AML thresholds.

4. Cookies and Personalization

We utilize cookies to recognize you upon returning, remember your interface settings and analyze traffic patterns. You can manage or disable cookie tracking through your browser settings, though doing so might limit access to some platform functionalities.

5. Third-Party Sharing and Data Retention

We never sell or rent your personal information to third parties. Your data is shared only with certified game providers and financial operators strictly to execute games and process your Pakistani Rupee or crypto transactions.

We retain your personal data for as long as your account remains active or as required by our active gaming license. If your account remains completely inactive for more than 90 days, your current collection progress and unfinished bonus statuses are automatically reset, but your essential profile data is archived safely according to data retention rules.

6. Player Rights and Support

You hold the right to access, correct, or request the deletion of your personal data stored with us. If you wish to restrict your gaming habits due to responsible gambling reasons, you can contact our helpdesk to request a voluntary Self-Exclusion for a minimum period of 1 year.

For any queries regarding this Privacy Policy or your data security, contact our security team at security@1win.social or reach out to our support agents via the live chat directly on the platform.